Deliberate Success Workshop Series


Are you willing to engage in dialogue until we are successful in
coming up with a win-win solution?
Stephen Covey


Win-Win Conflict:
Moving from Combat to Collaboration


Conflict comes with the territory of life.  How one handles conflict often determines their career and relationship effectiveness.  This high-value, pragmatic workshop focuses on principles and tools designed to both address the issue while sustaining or even enhancing relationships.  The purposes of this workshop include:

  • Build confidence and competence in the application of affirmative conflict tools
  • Create a safe, open environment for working through conflict issues
  • Provide pragmatic principles and tools for handling both work related and personal conflict with the intent of achieving win-win outcomes

Participants will be actively engaged in the following:


1.   Setting the stage foundations of win-win conflict


  • Putting our content into context
  • Identifying our Conflict Management Styles
  • Identifying when to use each of the 5 Conflict Management Styles
  • Focusing on Interests rather than Positions
  • Committing to win-win -- from the beginning
  • Exploring the 3 Truths  (Your truth, my truth and The Truth)
  • Application:   Skill building and assignments

2.   Straight talk:  Principles and strategies


  • Being tough on issues and tender on people
  • The Safety Factor: Principles of receiving feedback
  • The Courage Factor: Principles of giving caring feedback
  • Taking the fear out of telling the truth
  • Communicating with integrity
  • Building awareness
  • Building rapport even in difficult circumstances
  • The courage to be "authentic" while being "in service"
  • Application: Skill building and assignments

3.   Win-Win Conflict tools and strategies


  • Win/win conflict management skills
  • Dealing with difficult behaviors
  • Separating the person from the problem
  • Being tough on issues and tender on people
  • Opening up the closed spirit
  • Giving bad news while honoring the person
  • Working through resistance
  • Application: Skill building and assignments

Conflict Resolution Consulting Services


In addition to facilitating conflict workshops, I am frequently called upon to facilitate working through conflict issues between individuals or between organizations.  For more information about how this process typically works, please refer to the 4 Action Steps described in Allenbaugh Consulting Process

 


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